Lukki Privacy Policy
Lukki Privacy Policy explains what personal data we collect, how we use it, who we share it with and the rights you have under the New Zealand Privacy Act 2020. We aim to be straight with you. The summary at the top covers the essentials. The detailed sections below explain the rest.
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What We Collect
We collect the information you give us when you create an account, place a bet or contact support. That includes name, date of birth, email, phone, address and verification documents. We also collect technical data such as device type, IP address, browser and the pages you visit on lukkii.org.
Why We Collect It
We use your data to run your account, process payments, prevent fraud, meet our legal obligations and improve the service. Marketing emails are only sent with your consent and you can opt out at any time from any email or inside your account settings.
Who We Share It With
We share your data with payment processors, identity verification providers, regulators where the law requires it and trusted technology suppliers. We never sell your data to third parties for advertising and we do not pass it to data brokers.
Cookies and Tracking
We use cookies for essential functions like keeping you logged in, plus analytics cookies that help us understand how the site is used. The cookie banner lets you choose which categories you accept. See the cookie policy for the full list.
How Long We Keep Data
Account data is retained for the life of the account plus seven years to meet anti money laundering rules. Marketing data is deleted on request. Technical logs are kept for 30 days unless they are needed for fraud or security investigations.
Your Rights
Under the NZ Privacy Act 2020 you have the right to access the data we hold about you, correct it, transfer it and request deletion subject to legal retention rules. Contact privacy@lukkii.org for any request. We respond within twenty working days.
Security Measures
We use SSL encryption across the site, store sensitive data in secure systems and follow the PCI DSS standard for card information. Access to personal data inside the company is limited to staff who need it for their role.
Updates to This Policy
We may update this policy from time to time. Significant changes are flagged by email and through a banner on the site. The current version date is shown at the top of every revision.
Contact and Complaints
Questions go to privacy@lukkii.org. If you are not satisfied with our response you can contact the Office of the Privacy Commissioner on 0800 803 909 or at privacy.org.nz.
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