Lukki Contact and About Us
Lukki Contact and About Us covers who we are and how to reach the team. Lukki is an online casino built for New Zealand players, with thousands of pokies, live dealer rooms, sports betting and a generous welcome package in NZD.
SSL Secured
Licensed
Fast Payouts
24/7 Support
Mobile Ready
Top Rated
Our Story
Lukki opened its doors with a simple aim. Build an online casino that treats Kiwi players the way we wanted to be treated. No spam, no inflated bonus claims, no opaque small print. The team has grown but the values have not changed. Every product decision is filtered through one question: would the player in Auckland, Wellington, Christchurch or Dunedin who funded the lobby last week be happy with this? If the answer is no the change does not ship.
What We Do
Lukki runs a full online casino, live dealer suite and sportsbook from a single account. The cashier, support response time and the small print are tested in practice every day by the team that runs the lobby. Promotions are documented in plain English on the Promotions page, banking options are listed on a single cashier screen and the responsible play toolkit is one tap from your account menu.
The Team
The team is a mix of operations, support, payments and game specialists, with a regulatory consultant who keeps us honest about licence and compliance work. Most of the team is based in NZ which is why the lobby leans into Kiwi sport, Kiwi banking and Kiwi support services. The support desk is staffed twenty four hours a day with native English speakers who actually watch the rugby on weekends.
Get in Touch
Email hello@lukkii.org for general questions, support@lukkii.org for account and cashier issues, privacy@lukkii.org for data requests and partnerships@lukkii.org for media or commercial enquiries. Live chat is open inside the lobby twenty four hours a day. Phone support is not available because every account issue we have ever solved has been resolved faster in chat than over a call.
Press and Partnerships
We welcome enquiries from media outlets and from suppliers who want to work with Lukki. Please include credentials, licence details and a contact for verification. Game studios looking to integrate should write to partnerships@lukkii.org with a portfolio link and a proposed commercial structure.
Office
Lukki operates from a small head office with a remote team across Auckland, Wellington and Queenstown. We do not have a public walk in office but you can reach the team by email any time. Postal mail can be sent to the registered address in Willemstad listed in the footer.
Compliance and Licensing
Lukki is operated by Just Entertainment B.V. and licensed by the Curaçao Gaming Authority under licence number OGL/2024/164/0246. The licence requires player fund segregation, regular audits and a clear complaints process. Read the full Terms and Conditions for the legal detail and the Responsible Gaming page for the player protection toolkit.
Feedback
If you spot an error on a page or a bonus that no longer reflects reality, please email hello@lukkii.org with the page URL and a brief note. We update the site weekly and player feedback is the most valuable input we receive.
FAQ