Lukki Get Help
Lukki Get Help is the resource page for anyone in New Zealand who is worried about their gambling or someone else's. Free, confidential support is available 24/7 across the country. This page lists the services we trust, the tools you can use to control your play and the small steps that often make the biggest difference.
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Gambling Helpline NZ
Call 0800 654 655 any time. The line is free from any phone in New Zealand. Trained counsellors provide confidential support for gamblers, family members and friends. They can also refer you to face to face counselling near you. The helpline operates twenty four hours a day, every day of the year, and the service is delivered in English with interpreters available on request.
Choice Not Chance
choicenotchance.org.nz offers self help resources, real stories from people in recovery and a self assessment tool that takes about three minutes. The site is run by the Health Promotion Agency and is free to use. The stories cover a range of backgrounds across Aotearoa and are useful reading whether you are worried about your own play or supporting a friend.
Snapshot
0800 654 655
Helpline
0800 345 123
MoneyTalks
24/7
Available
Free
Confidential
Specialist Support
Asian Family Services, the Pacific Gambling Foundation and Te Rau Ora offer culturally informed support for Asian, Pasifika and Maori communities. Each service has its own helpline and counselling network. Tikanga and family centred approaches are available where appropriate, and many counsellors are bilingual.
Blocking Software
Gamban and BetBlocker are free apps that block gambling sites across all your devices. Once installed they cannot be removed without a cooling off period, which is by design. Pair them with self exclusion at Lukki for a complete block on online play. The software covers casinos, sportsbooks and poker rooms across the global market.
Financial Counselling
MoneyTalks on 0800 345 123 provides free financial counselling. They can help with debt, budgeting and rebuilding savings. The service is independent and confidential. Counsellors can also help draft a hardship application to your bank or arrange a payment plan with creditors if needed.
In Account Tools
Inside Lukki you can set deposit, loss and wager limits, take time outs, use session reminders and self exclude. The tools are in the responsible gaming page and take effect immediately. Lowering a limit is instant. Raising a limit takes 24 hours. Self exclusion is final for the period you choose.
Helping a Loved One
If you are worried about someone close to you, the Gambling Helpline NZ also supports families. The conversation is confidential and the counsellors can help with practical steps including blocking software, financial counselling and family mediation. Approach the conversation calmly, focus on care rather than blame and offer to help research support options together.
Self Help Tips
Set a budget you can lose without stress. Decide a session length before you start. Avoid playing when tired or upset. Keep play social where possible. Take regular breaks. Talk about it. Asking for help early is far more effective than waiting until the situation feels urgent. Small habits practised every session compound into a healthy long term relationship with online play.
Closing or Pausing Your Account
If you want a break from Lukki specifically, the Close My Account page covers time outs, self exclusion and permanent closure step by step. Closures are processed within twenty four hours and any remaining balance is paid out to your verified withdrawal method first.
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